PENERAPAN PELAYANAN PUBLIK DI KANTOR PELAYANAN PAJAK

Abstract

Abstract: This study aims to determine the role of KPP Pratama Gambir Tiga as a public service
providers and to know the application of the principle of public service according to Law no. 25 of
2009 in KPP Pratama Gambir Tiga. This research method uses literature study method and field
study conducted to obtain data describing the actual condition in the field. The results of this
study indicate that the performance level of KPP Pratama Gambir Tiga in providing the Public
Service is in a good and excellent performance level, the efficiency of KPP Pratama Gambir Tiga
organization in service sub-division in providing services to taxpayer is in good and fast level
even with relative staff not much, performance in building teamwork, KPP Pratama Gambir Tiga can be
categorized good, combing on organizational culture, KPP Pratama Gambir Tiga already
have good and proper organizational culture to support service performance to society, in this case
Taxpayer. Factors affecting the good performance of an organization, especially KPP Pratama Gambir
Tiga are: (1) support and cooperation of employees who are solid, (2) vertical and horizontal
relations both run well in the body of the organization to create a harmonious atmosphere, (3) (4)
good community participation, (5) good organizational culture, and (6) support and cooperation from
above, namely the Directorate General of Taxation itself as through various regulations for
the creation of good public services and prime.