INOVASI PELAYANAN PUBLIK KECAMATAN

Abstract

Kecamatan is an organization that lives and serves the life of the community. In
carrying out the duties of the government of the kecamatan apparatus carry out the functions of
governance such as governance, development, society including in carrying out the duties of
the ministry. The purpose of this research is to know and analyze service innovation and what
factors become supporting and inhibiting service quality in Mandau Sub-district of Bengkalis
Regency of 2016. This research uses qualitative method with case study as research strategy
with number of informants amounted to 18 people. The result of the research shows that service
innovation in Mandau Sub-district of Bengkalis Regency 2016 can be seen from Mandau
District's effort to make changes through innovations in service by speeding up service to the
community through Motor Service Shuttle Service, forming game area (children corner) when
the long wait for the children do not get bored and can enjoy the games that have been provided,
social networking as a path to deliver services. The inhibiting factors of public service innovation
in Kecamatan Mandau are lack of apparatus resources that have expertise in the field of public
services and still lack of adequate infrastructure. While the supporting factor is the spirit that is
given between one employee with another same employee, routinely held a coordination meeting
or a kind of evaluation every one month later the existence of awareness to serve the community
with sincerity in accordance with the conscience.