Pengaruh Program Pendidikan Dan Latihan Terhadap Kinerja Dan Kepuasan Kerja Karyawan

Abstract

Education and training program (training) is one of the activities concerning humanresources which is very important to face company challenges, now also in future time.Before we implement education and training programs, firstly we need to analyze what thecompany needs. Analysis and assessment of education and training program needs areconducted in order to diagnose existing problems as well as future challenges that areexpected to be addressed through training and development. Research was conducted at PTTelkom Tbk Pekanbaru. Data collection techniques used were interviews, questionnaires, andobservation. Data were analyzed using Structural Equation Modeling (SEM). In this study wefound that there were positive significant influence of education and training onperformance, positive significant influence of education and training program on jobsatisfaction, and positive significant influence of performance on job satisfaction.

Keywords: Education and training program, performance, job satisfaction.