PENGARUH IMPLEMENTASI TOTAL QUALITY MANAGEMENT (TQM) TERHADAP PENCAPAIAN KINERJA PERUSAHAAN TNT – EXPRESS INDONESIA

Abstract

This research is intended to know and analyze 1) the effect of Total Quality
Management (TQM) implementation on employee's attachment to PT.TNT - Express
Indonesia. 2) the influence of Total Quality Management (TQM) implementation on
company performance at PT.TNT - Express Indonesia. 3) the influence of employee
engagement implementation on company performance at PT.TNT - Express Indonesia.
4) the effect of Total Quality Management (TQM) implementation on company
performance through employee engagement on PT.TNT - Express Indonesia. This
research uses quantitative design. The method used in this research is method. The
population in this study is all employees at the level of managers and supervisors in
PT.TNT-Express Indonesia which requires 219 people. Sampling technique in this study
using proportional random sampling. Determination of the sample using slovin formula
with a precision set at 5%. Thus the sample in this study sampled 142 people at the
manager and supervisor level at PT.TNT-Express Indonesia taken at random. Data
completion techniques in this study using a questionnaire based on the variables
studied. From the results of the study concluded: 1) the higher total quality
management implementation will be improve the company's employees engangement.
2) the higher implementation of quality management executed by managers and
supervisors will improve the performance of the company. 3) the stronger the
employee's aengage to the company, the employee will be motivated to run the work and
will have an impact on the performance. 4) the higher the total quality management
implementation, the company's performance will increase even without the strong
engagemnet of the employee.