ANALISIS KINERJA RUMAH SAKIT BERDASARKAN BALANCED SCORECARD DI RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU

Abstract

Hospitals have a role in providing professional and quality health services that are
affordable to all levels of society, and provide basic health services and advanced
health services according to hospital classes and prescribed standards. A Hospitals
need good performance to achieve that goals, An assessment of of comprehensive
performance in the financial and non-financial aspects is needs to find out and to
increase a hospital performance. This reseach introduced balanced scorecard
method as a management tool in measuring its performance which includes financial
perspective, customer perspective, internal business process perspective and
growth and learning perspective. RSUD Arifin Achmad is Regional Public Service
Agency. This reseach aims to determine the performance achievement of Arifin
Achmad Hospital during the period of 2015-2017 by using four BSC perspectives
and see the relationship between the four perspectives. The type of research used is
mixed methods, which is a research step by combining quantitative and qualitative
research, secondary data and primary data. The results of the reseach showed that
the performance 2015 showed a score of 78.28, 2016 with a score of 79.03, and
2017 with a score of 79.78. These three years the assessment of interpretation A
(Very Good) and can be seen that the increase in performance has been getting
better even though improvements will continue to be carried out in various types of
services and by measuring various indicators..