KUALITAS PELAYANAN PUBLIK KECAMATAN

Abstract

  The purpose of this study is to analyze the quality of public services in Kempas Subdistrict
Indragiri Hilir Regency in 2012-2015 and to explain the factors supporting and inhibiting
the quality of public services in Kempas Sub-district Indragiri Hilir Regency The formulation of
the problem in this research is how the quality of public services in Kecamatan Kempas Indragiri
Hilir Regency during the Year 2012-2015. The purpose of this research is to analyze the quality of
public service in Kempas Sub-district Indragiri Hilir Regency in 2012-2015 and to explain what
factors are supporting and inhibiting the quality of public service in Kempas Sub-district Indragiri
Hilir Regency during the period of 2012-2015. This research uses qualitative method with case
study as research strategy with the number of informants amounted to 16 people.The results
showed that the quality of public services in Kempas Sub-district Indragiri Hilir generally runs as
expected by the community, if measured from the indicator of service quality it is known that the
most influencing indicators of the implementation of public services in Kempas Subdistrict during
the period 2012 to 2015 is Responsiveness indicators. This can be seen from the attitude of
employees who are very fast and responsive in serving the community who come to them, the
officers trying to know the willingness and willingness of service users.