KESENJANGAN DALAM PELAYANAN PUBLIK

Abstract

The study conducts to determine how public sector servicedelivery licensing and the factors that influence the field of public service licenses in South Tangerangcity. This study uses a qualitative approach and case study method. Data collection is conductedby the research structured interviews, observations, and a review of the relevant documents. Theresults shows the fact that the public service field of licensing in South Tangerang was not asexpected. There is still a gap between service users should receive services with the servicesprovided by the city government. Then there are several factors that affect the public service sectorin South Tangerang city licensing such as the absence of a clear legal framework eg minimarketpermit factor, BP2T coordination with other officials. System and mechanism of action are notestablished, as well as human resources issues that still need improvement.